ConnectWise Control Helps Our Business Succeed.
April 16, 2021

ConnectWise Control Helps Our Business Succeed.

Cameron Rainey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control is what we use to remote into our entire client bases PCs. Its used by the entire organization and is the primary tool we use to help troubleshoot our customers issues.
  • Quick remote connections
  • High uptime when connected to clients
  • File movement from our machines to theirs
  • Update the UI for an easier experience
  • Give access to background command prompt once logged into the PC
  • Easier monitor navigation
  • Its allowed us to help our customer out in a timely manner
  • Its advanced features allow us to do more than some other remote tools
  • It makes our customer feel like we can reach them at any time.
  • BeyondTrust Remote Support (Legacy)
ConnectWise Control does a better job with on demand access with our clients PCs, than BeyondTrust. However they have better access when it comes to PCs we dont have anything installed on and need them to go to our website to access their PCs.

Do you think ConnectWise Control delivers good value for the price?

Yes

Are you happy with ConnectWise Control's feature set?

Yes

Did ConnectWise Control live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise Control go as expected?

Yes

Would you buy ConnectWise Control again?

Yes

BeyondTrust Remote Support (Legacy), BlackBerry Protect (CylancePROTECT), Cisco Umbrella
Because it allows us to take care of our customers in a way that's fast and optimized.
Anytime we have opened a ticket we have always gotten quick help.
Perfect for when you have it installed and need to remote into a PC and troubleshoot an issue. It hasn't worked quite as well when its not already installed and people have to try and install it from our website. That has caused a lot of issues for us, but we eventually get it working.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
9
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
1
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
10