Item: Consensus
Rating: 10
Author: Olivier Joncas

Overall Satisfaction with Consensus

Use Cases and Deployment Scope

I use Consensus to peak the customer's interest prior to a discovery call. To reengage with a customer after a demo. To identify additional stakeholders when the video is shared internally. The use case videos are easily integrated into the corporate email system via a plugin to minimized the impact on the existing sales process.

Pros and Cons

Pros

Integrates with Microsoft Outlook
Email alerts when customers view the videos
Analytics on what segments of the video was viewed
Additional viewers that the initial contact might have shared it with

Cons

All the videos to be mailed to several customers at the same time.

Return on Investment

Accelerates the sales process
Helps close a sales when additional use cases need to be shown
Helps identify additional stakeholders that may be needed for closing the deal.

Usability

Easy plug-in available to Microsoft Outlook which allows the sales team to use the demo use cases library without logging into the Consensus graphical user interface.

Key Insights

Do you think Consensus delivers good value for the price?

Yes

Are you happy with Consensus's feature set?

Yes

Did Consensus live up to sales and marketing promises?

Yes

Did implementation of Consensus go as expected?

Yes

Would you buy Consensus again?

Yes

Other Software Used

SalesOutlook CRM, Aha! Roadmaps, Microsoft Teams, Navan, Microsoft SharePoint, Gong, SAP Concur

Likelihood to Recommend

Allows the sales reps to be more self sufficient and utilize the demo use case library without engaging the pre-sales consultant's time. Helps keep a central library of use cases that can might be worked on by several users for the benefit of the whole company.

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