Customer.io is great
Updated September 11, 2020
Customer.io is great
Overall Satisfaction with Customer.io
We use Customer.io at First (now part of RE/MAX) to manage all of our communications with customers—primarily email and push notifications, but also SMS messages.
- Workflow building and management.
- Extremely flexible and integrates easily with other services.
- Solid email builder.
- Webhook makes it easy to send and receive data in event-driven contexts.
- Support for liquid makes highly detailed personalization possible in every message.
- Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
- A bit too email centric.
- Lacks an ability to schedule messages on a daily, weekly, etc. basis.
- Customers helped us extract messaging from development, enabling much faster iteration and more sophisticated messaging strategies.