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Good for big operations!
March 09, 2020

Good for big operations!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent Event Management is being used by specific departments to help with all events needs, mostly in the form of temporary event website + registration engine. We also use it for advertising & communication via email. It is an all-in-one solution, which has its advantages (convenience, homogeneous data), but also some inconveniences (limited design capabilities).
  • Registration
  • Event Website
  • Website Design
  • Accessibility / UX
  • Well used, Cvent Event Management has helped us increase attendance by allowing us to handle everything in one spot and track abandoned registration, email open rates, etc.
They are always available, I personally like the chat interface as it allows me to keep working while the person on the other side investigates. They don't always know the answer, or what you ask isn't possible, but they always do their best. I also enjoy how, once a ticket is closed, you can consult it again in your help center archive (I sometimes forget how to do specific and rarely done maneuvers, and so can go back and refresh my memory without having to start a new ticket). Their how-to articles and FAQ are also very complete.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cvent Event Management go as expected?

I wasn't involved with the implementation phase

Would you buy Cvent Event Management again?

Yes

Cvent Event Management is well suited to handling large events with complex registration processes (multiple types of registrants, parallel tracks, extra fees for specific sessions, etc). Its websites and email templates are decent, if not fantastic. The new Flex websites are finally more mobile friendly.
The learning curve is pretty steep, and some features obscure enough to require frequent calls/chats with customer service, but their customer service is quite good. Planners in charge of small or simple events might prefer Eventbrite or other more straightforward ticketing systems.