When it works, it is very helpful!
Updated April 18, 2023

When it works, it is very helpful!

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with D&B Finance Analytics

We use D&B Finance Analytics daily to help with credit decisions for our customers. For non-public companies, it is especially helpful since they often will not provide financials; for public companies, D&B does a great job of summarizing the data from their financial reports into an easy-to-use format.

Pros

  • Summary and straightforward presentation of data from financial statements for public companies.
  • Ratings and details for non-public companies.
  • Various tools for managing accounts.

Cons

  • The site is not always reliable and it seems they do maintenance during the day or right at the end of the quarter which is the worst time for us to lose D&B.
  • The Search is ok but could definitely be improved.
  • Our D&B rep is fake-nice and always trying to upsell.
  • Can't attend trainings or webinars without D&B trying to upsell you.
  • Helps us mitigate the risk of extending credit to companies that are likely to be slow-payers or file for bankruptcy.
We don't use the AR portion of the tool.
The company was already using it when I started so I don't know how easy or difficult it was to stand up. The tool has helped me personally to learn what to look for during my credit reviews of customers.
Support is not good at all in my opinion.

Do you think D&B Finance Analytics delivers good value for the price?

Not sure

Are you happy with D&B Finance Analytics's feature set?

No

Did D&B Finance Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of D&B Finance Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy D&B Finance Analytics again?

No

Useful for getting a balanced picture of the financial standing of both public and non-public companies.

Using D&B Finance Analytics

15 - Credit & Collections, Marketing
  • Credit risk assessment
  • Determination of subsidiaries
  • Annual revenue
  • Verification of addresses
  • Verification of subsidiaries
The site is no longer reliable the way it was a few years ago.

D&B Finance Analytics Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
I believe we have it but I"m not sure.
Yes - No not really.

Using D&B Finance Analytics

ProsCons
Like to use
Inconsistent
Slow to learn
Cumbersome
Lots to learn
  • Searches
  • Downloading reports
  • Pulling up reports
It is just too intermittent. Half the time when you search for a company and then click to get the report, it just circles and circles and you have to launch the site again. Maybe this happens because the site has timed out, but if so then they should let you know it is about to do that just like any bank or credit card site does.

Comments

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