Datto is the BEST!
March 22, 2022

Datto is the BEST!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datto Autotask PSA

We are always looking for ways for our techs to hit their SLA and a program that will allow us to track and ticket makes things so much easier to record. Customer service is a big deal to us and it's extremely important that we do what we promise with our IT Help Desk.
  • Integration
  • They have an app.
  • Centralizes our operations.
  • The interface could be better.
  • Would be nice to have a button where you could hover the mouse over to expand the ticket instead of opening it entirely.
  • Time consuming to add resources.
  • Being able to take this experience mobile.
  • One click workflows.
  • Automated Service Desk.
  • ROI
  • Increased Security.
  • Time management.

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Datto is great when you have several departments that do not necessarily always communicate well because you can go into separate files and put them together. Being able to accurately bill our clients is extremely helpful too. It helps us to achieve better insight into the project and profitability. If you are pounding out tickets, it can be a little clunky and if you have entry-level help desk pros, it could end up being chaotic because it's not really user-friendly.

Autotask PSA Feature Ratings