Ideal for all MSPs
Updated January 28, 2022
Ideal for all MSPs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Datto Autotask PSA
Datto Autotask PSA has been a great centralised tool to manage support tickets, quotes, customer relationship data and timesheets. The integrations with Xero make our accounts team very happy and ensures that we aren't jumping between a help desk, an invoice/quote system, normal emails and other tools. The built in internal and external knowledgebase is also great.
- Centralised platform that manages all MSP items.
- Integrations and workflow rules.
- HTML editor from service desk (eg: unable to bold/underline/change colour of lines in responses to tickets).
- UI could do with a little improvements (lots and lots of pop ups).
- Ensure all contract billing items (e.g. O365, Sophos) are updated and billed correctly.
- Allowing for all staff to create quotes and proposals (Xero was only accounting teams).
Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Do you think Datto Autotask PSA delivers good value for the price?
Yes
Are you happy with Datto Autotask PSA's feature set?
Yes
Did Datto Autotask PSA live up to sales and marketing promises?
Yes
Did implementation of Datto Autotask PSA go as expected?
Yes
Would you buy Datto Autotask PSA again?
Yes