Reasonable Value for Small / Medium Businesses
October 20, 2021

Reasonable Value for Small / Medium Businesses

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy for scheduling and tracking timesheets for a medium-size business with 21 employees. Managers can draft, collaborate on and publish schedules to employees as needed, and we can easily summarize payroll hours to submit to our payroll provider. The ability to create multiple departments and roles allows for easy tracking of shifts within each area of our business.

Pros

  • Collaboration between schedulers.
  • Publishing schedules.
  • Reporting on payroll hours.

Cons

  • Reporting.
  • Payment services (for client payments to Deputy).
  • Customer support.
  • Less time spent managing schedules.
  • Less time wasted tracking employee shift preferences or availability.
  • Easy access to see who is working at any given time.
We chose Deputy over other options due to the flexibility in pricing and only paying for the number of users we have at a given time. Our corporate locations also used Deputy and were able to help us with integration. The ability for employees from other locations to work at our location with just one Deputy account was also very convenient.

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

No

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

Yes

Reporting is very lacking. It is difficult to extract specific data that you'd like. Otherwise, it is a reasonable product for the price. The extended HR functionality seems like it would make for a good HRIS for a small or medium business if one [were] needed. We may look at further integration down the road.
Pick what you need and prioritize the remaining functionality based on when you have time to do it.
Not great for managing salaried employees and processing payroll directly. Great for businesses with many shifts across a scheduling period. As a 24 hour operation, it is difficult to post shifts somewhere everyone sees. Availability and time-off request functionality is also wonderful. We make use of the organizational roles so that supervisors and managers can contribute to [the] schedule, approve time off, approve timesheets, etc.

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