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Customer supports needs a lot of improvement
October 20, 2021

Customer supports needs a lot of improvement

Oscar Gonzalez | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy [to] manage employee schedules and payroll export (timesheets). [One] of the problems that addressed [is] time management.
  • Schedule planning.
  • Overtime projection.
  • Technical support.
  • Customer service.
  • Exporting timesheets.
  • Customer retention.
  • Incorrect payroll accuracy.
  • Schedule planning.
  • [In my opinion,] horrible technical support.

Do you think Deputy delivers good value for the price?

No

Are you happy with Deputy's feature set?

No

Did Deputy live up to sales and marketing promises?

No

Did implementation of Deputy go as expected?

No

Would you buy Deputy again?

No

User friendly.
I'm very disappointed with the customer support.
I'm currently not able to export some of my employee's timesheets (regular hours), and some employees' overtime calculations are incorrect. After spending [a] few hours with customer support "tier 1", they opened "ticket [...]" for "tier 2". [In my experience,] it has been 15 days, and the issue hasn't been fixed. I made [a] detailed video recording explaining the current issue to the current "tier 3" employee [...]. After [five] days he responded by asking me for basic information I addressed in the first 30 seconds of the video. [I believe] he clearly did not open the file.