Deputy cut back my time in the office, staff love it!
Updated March 01, 2023
Deputy cut back my time in the office, staff love it!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Deputy
Deputy runs our weekly schedule and day-to-day tasks for us. I create the rosters usually a month in advance and staff can confirm each shift. Staff can enter in their own unavailability which helps with my scheduling and it's easy for them to find their own replacement if they're unable to make a shift.
- Scheduling
- Staff unavailability
- Timesheets
- Would like the ability to submit timesheets from a mobile, it's hard when I've already left the office for the day. You can do timesheets from a mobile while viewing the desktop site but it's fiddly.
- Saved so much time
- Makes the scheduling more professional than a spreadsheet
- Payroll accuracy
BrightHR was frustrating. One of my staff already uses BrightHR at another job of theirs and when they tried to log in to our business to check the roster they didn't have the ability to swap businesses. The only solution BrightHR came up with was for my staff to create another email address to create another log-in. This didn't make sense to me, this left them open to missing shifts or important notices that may have occurred at either business
Do you think Deputy delivers good value for the price?
Yes
Are you happy with Deputy's feature set?
Yes
Did Deputy live up to sales and marketing promises?
Yes
Did implementation of Deputy go as expected?
Yes
Would you buy Deputy again?
Yes
Using Deputy
7 - One admin, 6 staff members
1 - Only myself as admin is needed to support Deputy
- Rostering/Scheduling
- Payroll
- Team communication
- Team communication - this has cut back on the time spent in team meetings
- track employee performance
- Appointment Scheduling
Evaluating Deputy and Competitors
Yes - BrightHR - there was a login issue with staff using BrightHR at a second job and they needed to create a new email and login to see their schedules. This, I felt, left them open to missing shifts or important notices.
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
The usability has been great. We haven't had any issues with any aspect of deputy, and we will be looking into how to utilise it in more of the business
Not really, but I don't make a habit of second-guessing business decisions.
Deputy Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled
- I have been using Deputy for so long, I can't remember there being any issues
Deputy Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I've not had any issues with Deputy, so I haven't had much to do with support
I wish I could, but I haven't needed any support - which I guess is a sign of a great business
Using Deputy
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Scheduling - it visually looks great and is very easy to use!
- If I accidentally click "repeat for the rest of the month" without filling in the days I need it can be a little annoying to remove incorrect shifts - an undo feature would be great!
Yes - Yes, love the mobile interface but wish I could approve timesheets from the mobile too