Item: Dialpad Connect
Rating: 9
Author: Michele Barard

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

I selected Dialpad Talk after trying several VOIP phone systems. I was looking for a solution that would allow me to port my Google Voice numbers and use an app and a desk phone to send and receive calls. I needed a flexible system that would allow me to add and drop users and phone numbers as needed.

Pros and Cons

Pros

Automated operator
Voicemail
Caller ID
Transcription

Cons

Faxing

Most Important Features

App
Voicemail
Transscription

Return on Investment

49% fewer missed calls
0 spam calls getting through

Alternatives Considered

RingCentral Contact Center, 8x8 Contact Center, Google Voice and Vonage Business Communications

Dialpad Talk has changed its pricing; however, it's still a good option against most VOIP services in my opinion. Google Voice lacks features. 8x8's app was was a little confusing. RingCentral and Vonage are pricey for small companies. I've tested other tools that seem to have fallen by the wayside over the years.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

Microsoft 365, Mailchimp, Rebrandly

Likelihood to Recommend

Dialpad Talk is great for small companies that need lots of flexibility. The app, in particular, is helping to ensure we don't miss client calls when away from the desk. I'm a little old school and like a traditional desk phone, so I also was able to get a phone for when I'm sitting in the office.

Comments

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Dialpad Talk - still a cost-effective option for small businesses