Item: Dropbox DocSend
Rating: 9
Author: Verified User

Overall Satisfaction with DocSend, from Dropbox

Use Cases and Deployment Scope

I build solutions for different companies that include the scope, build, and training in the smart sheets platform. Usually, the customer has the information in Dropbox and they import the information to smart sheets, in many cases the information imported is confidential and we use the Docsend to ensure that everything will keep in a [safe] stage.

Pros and Cons

Pros

Is a great tool that allows you to share information in a safety stage, you can track that information and ensure that everything is okay
This tool has a great [functionality] that allow you to share a pack of content and that make your flows of information easier
its has a robust document control compared with other software's
offers you total control over your documents even after they are sent to recipients.

Cons

Customer support is an area that is possible to improve, providing an [quick] answer.
[Providing] more details about how to interact with the tool, in some cases, is complicated for new users to understand and start to use the program.
The collaboration feature can be improved to allow users to have a better experience using the tool and interacting.

Most Important Features

Keep tracking your information in a easy way
use Dropbox to keep the information on the cloud that contains a lot of space to [store] documents
You can revoke access to users in a easy way

Return on Investment

Approval increment
security on transactions
Document tracking

Alternatives Considered

DocuSign, Paperflite and CloudShare

I manage a lot of information from different customers, in many cases, the customer wants to keep the information safe and confidential, the interface in many cases is easy to use, so take some time to adapt to that and, in addition, the share feature provides more flexibility for the users to share and [track] the information

Key Insights

Do you think Dropbox DocSend delivers good value for the price?

Yes

Are you happy with Dropbox DocSend's feature set?

Yes

Did Dropbox DocSend live up to sales and marketing promises?

Yes

Did implementation of Dropbox DocSend go as expected?

Yes

Would you buy Dropbox DocSend again?

Yes

Other Software Used

CloudShare, DocuSign, Paperflite

Likelihood to Recommend

Good scenarios: When you have a lot of information that you need to manage and control and you don't have enough resources to [monitor] the information. When you are working with other companies and you need to keep your information safe When you desire that a group of people interact with specific information and you would like to keep tracking the files.

Comments

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The experience with the software in the daily use