Overall Satisfaction with DocuSign
I work in the sales department of a company. DocuSign provides a smooth process for necessary business transactions with all clients. Many SMB are not tech savvy and it simplifies the flow. It can even be utilized on PCs, tablets, or mobile phones. Documents are always accounted for and recorded. DocuSign speeds the collaboration of document editing for multiple-location departments. Without it, I would not be able to complete contracts to close deals. The program is very user-friendly! Easy to train users & easy for signers - instructions are straightforward.
- Customer support is the only negative ROI. I've had some great experiences and an instance where I've been told to find my solution. The support could be more available and ready to answer questions to DocuSign with Salesforce.
- Our company handles an enormous amount of contracts per quarter through DocuSign and has proven itself a positive ROI.
Although Google Drive can facilitate exchanges of contracts like DocuSign, it does not have the ability to deal with tax documents and legal materials electronically. Also, DocuSign’s features surpass the features of GoogleDrive because it includes authentication services, user identity management and workflow automation making it easier for the creator and signers. The time saved is greater with DocuSign.
DocuSign is a somewhat affordable, necessary solution for any business looking to simplify signatures for electronic documents. It is useful for signature/approval on certain forms to move forward in sales to secure payment. The time saved using the DocuSign is another positive. It makes the process simple for someone to sign on the spot and eliminates the need for documents to be faxed back and forth. It is legally binding and secure, so there is no doubt whether or not the agreement will be honored.