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King of the hill but comes at a price
May 21, 2021

King of the hill but comes at a price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Domo

We use Domo across several areas of our business. The main area we use is for our Sales team to track their sales KPIs and monitor their pipeline.
  • The end user experience within Domo is exceptional. The UI and metrics and clean and easy to read while also being very versatile and useful.
  • The platform is very easy to navigate and find the dashboards that you need.
  • The mobile app is the best in the industry. If you need a good mobile experience for your users, Domo is hands-down the way to go.
  • BI is all about data accuracy. I'm not sure what they deal is but there have been some data inconsistency on our Sales dashboards which has caused us to often not fully trust the numbers being displayed. This could be fully on our side and how we are pulling the data but it's worth mentioning.
  • I think Buzz is a gimmick. No one ever uses it. If we need to communicate with do it over Slack. I don't find it very valuable to have a communication tool within the BI platform. Maybe other businesses like it but it just gets in the way for me.
  • It is very expensive which often puts it on the chopping block when we are looking to cut costs.
  • Our team actually looks at data now. When the data is in Salesforce and other systems, it can be challenging for the end users to find the information they need. Domo brings it all together so they can actually use it.
  • Helps our Sales team monitor their own pipeline so they know exactly what our leadership team is looking at and the goals/targets they are expected to hit.
Domo is on the higher side when it comes to price against the competition but it warrants it. It has all the features and capabilities you will need to execute an exceptional BI program across your organization. I'm not sure I'd recommend this if this is your first BI tool just because it does take a lot of commitment and organizational change.

Do you think Domo delivers good value for the price?

Yes

Are you happy with Domo's feature set?

Yes

Did Domo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Domo go as expected?

I wasn't involved with the implementation phase

Would you buy Domo again?

Yes

This is strictly from an end user. I have heard that Domo can be a bit tricky to configure and get the data to pull correctly. However, once it's setup and build, the experience is fantastic and easy to use.
I haven't worked with their support team but haven't heard anything negative about them.
If your business is committed to embedding BI into your culture, Domo is worth the price. The end-user experience makes it a joy to use when you need to monitor your metrics. It's a very powerful platform with endless capabilities. If you have a team that can learn the system, set it up, and maintain it then it will bring massive value to your business.

Domo Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
10.0
Pixel Perfect reports
10
Customizable dashboards
10
Report Formatting Templates
10
10.0
Drill-down analysis
10
Formatting capabilities
10
Report sharing and collaboration
10
10.0
Publish to Web
10
Publish to PDF
10
Report Delivery Scheduling
10
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Location Analytics / Geographic Visualization
10
10.0
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
10.0
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Application Program Interfaces (APIs) / Embedding ()
Not Rated