King of the hill but comes at a price
May 21, 2021
King of the hill but comes at a price

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Domo
We use Domo across several areas of our business. The main area we use is for our Sales team to track their sales KPIs and monitor their pipeline.
Pros
- The end user experience within Domo is exceptional. The UI and metrics and clean and easy to read while also being very versatile and useful.
- The platform is very easy to navigate and find the dashboards that you need.
- The mobile app is the best in the industry. If you need a good mobile experience for your users, Domo is hands-down the way to go.
Cons
- BI is all about data accuracy. I'm not sure what they deal is but there have been some data inconsistency on our Sales dashboards which has caused us to often not fully trust the numbers being displayed. This could be fully on our side and how we are pulling the data but it's worth mentioning.
- I think Buzz is a gimmick. No one ever uses it. If we need to communicate with do it over Slack. I don't find it very valuable to have a communication tool within the BI platform. Maybe other businesses like it but it just gets in the way for me.
- It is very expensive which often puts it on the chopping block when we are looking to cut costs.
- Our team actually looks at data now. When the data is in Salesforce and other systems, it can be challenging for the end users to find the information they need. Domo brings it all together so they can actually use it.
- Helps our Sales team monitor their own pipeline so they know exactly what our leadership team is looking at and the goals/targets they are expected to hit.
Domo is on the higher side when it comes to price against the competition but it warrants it. It has all the features and capabilities you will need to execute an exceptional BI program across your organization. I'm not sure I'd recommend this if this is your first BI tool just because it does take a lot of commitment and organizational change.
Do you think Domo delivers good value for the price?
Yes
Are you happy with Domo's feature set?
Yes
Did Domo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Domo go as expected?
I wasn't involved with the implementation phase
Would you buy Domo again?
Yes
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