Drift - good potential, but it's still got a long way to gohttps://www.trustradius.com/ai-virtual-sales-assistantDriftUnspecified8.5531012018-03-24T16:52:38.291Z
March 24, 2018
Drift - good potential, but it's still got a long way to go
Score 5 out of 101
Overall Satisfaction with Drift
Drift is being used by our inbound sales team. It's main purpose is to prospect and chat with Enterprise leads, but can also provide support and discussing best plan options for those who have questions.
SnapEngage is a little clunkier with less features and not as user friendly/aesthetic. Drift is highly customizable with beautiful interface, and I believe the reason why our team chose Drift is due to the many integrations & features that can tailor chat messages. It's also supposed to aggregate more data about the people who chat. SnapEngage was less buggy, but a very simple tool that didn't implement as many features.
Our Drift chats are for sales purposes, so we usually pull reports that help us see how many chat leads we qualify.