Item: Dropbox
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

[Dropbox is] Used for storing documents and sharing data among certain teams.

Pros and Cons

Sharing files.
Cloud storage.
Weblinks.

UI could use improvements.
Lowest tier data cost.
Video playback.

Return on Investment

Has helped claims review time.
Lowered claims review time from 2 weeks to 5 business days.
Freed up storage space on drives for all employees.

Dropbox, when compared to Google Drive, is a simpler and much cleaner UI to use on a daily basis. Google Drive certainly has its high points but can get messy sometimes with files and being hooked into other Google services such as Google photos. Dropbox is a stand-alone product.

Support Rating

I have never had any issues, no issues is the best customer service in my opinion. For the most part my experience has been problem free. If there were any issues Dropbox UI being easy to navigate makes it easy to locate the actual problem and get it resolved without calling customer service.

Key Insights

Do you think Dropbox delivers good value for the price?

Yes

Are you happy with Dropbox's feature set?

Yes

Did Dropbox live up to sales and marketing promises?

Yes

Did implementation of Dropbox go as expected?

Yes

Would you buy Dropbox again?

Yes

Other Software Used

Epic, Salesforce Community Cloud, Microsoft 365 Business

Likelihood to Recommend

Dropbox is well suited for large file sharing between teams and different organizations. This can help with certain team members who work from home or who work abroad. It's also great when traveling for business meetings in different cities with different companies. Ease of use is important when it comes to Dropbox.

Dropbox , the only box you need

Overall Satisfaction with Dropbox