Dropbox beats the competition
Overall Satisfaction with Dropbox
We use Dropbox for internal docs to share information about our clients' accounts. We also use Dropbox to share docs that are larger than email can handle. Being in IT (MSP), quite a few of our clients' use Dropbox for their documents and so we support them in making sure their docs are syncing locally and keeping them updated.
Pros
- Easy to use
- Syncs/changes to all team members are virtually seamless and mostly work perfectly with some random issues here and there.
- I trust Dropbox security and certification (SOC II, etc)
Cons
- Support for business clients should be better I believe. We have opened tickets with Dropbox support and had to take the brunt of the responsibility of the case for our clients in my experience. The typical remedy is they send an article. And some hands on work now and then would be appreciated.
- Would always appreciate improvements to security!
- Give your resellers some incentives... spiffs/commissions, certifications/training, marketing cooperation, etc.
- allows users to work from anywhere and have access to what they need
- Securely share files interoffice or with clients outside of the organization
- Dropbox is a best-in-class product that people know and adopt easily and is reasonably priced for the level of product it is.
I would say OneDrive is definitely more glitchy with syncs than Dropbox and users often get confused with the layout and the login (is it a personal account or business account? I'm logging in with my business account but it says the account doesn't exist? Why is my stuff not syncing on this device? Are all questions we get often regarding OneDrive).
Do you think Dropbox delivers good value for the price?
Yes
Are you happy with Dropbox's feature set?
Yes
Did Dropbox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dropbox go as expected?
Yes
Would you buy Dropbox again?
Yes
Comments
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