Not easy for an infrequent user
September 02, 2020

Not easy for an infrequent user

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Certify, by Emburse

Zeon uses Certify for all travel expense reporting. Employees in the office and those who are remotely located use it. It is accessible from the company's intranet, and the IT department pushed the Certify app to company cell phones. Certify replaced a previous Lotus Notes homegrown system as Notes was being discontinued.

Pros

  • You are able to upload receipts from your phone's camera
  • Regular users found the program to work well
  • Company level information (departments, etc) seemed to always be accessible

Cons

  • Scanned receipt character recognition was far less than 100% so scanning receipts wasn't always a benefit
  • Could be more seamless when processing a document on both phone and desktop
  • Routing of documents seems inefficient, but that could have been my company's deployment
  • Allowed discontinuance of use of Lotus Notes (one of many processes migrated out)

Do you think Emburse Certify delivers good value for the price?

Not sure

Are you happy with Emburse Certify's feature set?

No

Did Emburse Certify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emburse Certify go as expected?

I wasn't involved with the implementation phase

Would you buy Emburse Certify again?

No

I really think overall the product works well. As noted earlier, employees who used Certify frequently found it easy to use. For an infrequent user like me (I traveled 2 - 4 times per year), it didn't seem very intuitive. Things like starting the document on your phone and then moving to the desktop environment were difficult. The scanned receipts often didn't register with the program so much information had to be entered manually. Uploading a combination of cell phone scans and other documents (egs. hotel receipts received by e-mail) seemed awkward.

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