My experience - Extremely deceptive billing tactics and poor customer service.
August 03, 2023
My experience - Extremely deceptive billing tactics and poor customer service.
Score 1 out of 10
Vetted Review
Verified User
Software Version
Team
Overall Satisfaction with Expensify
We used Expensify for our expense management & corporate card platform until we found a better & more modern solution that was more cost-effective for my company and also provides a better customer experience than Expensify did for us. We are a mortgage brokerage so it is critical for us to have a system that helps manage business-related expenses for business development & loan operations purposes.
- User interface is somewhat good
- Receipt scanning was a neat feature
- System seems to be regularly updated
- In my opinion, billing policies are deceptive and inflexible.
- To me the system is clunky overall. Was hard to figure out how to configure properly
- My team were not big fans of the report submission process.
- Expense reports
- Corporate Cards
- Receipt scanning
- We wound up losing a lot of money with this product, when I believe we could've been saving by using better, free solutions.
We used Expensify first mainly because these other solutions were either brand new or didn't exist at the time. We switched from Expensify to Divvy in late 2021, and could not be happier with them. I'd recommend all small business owners check them out if they need a corporate card and/or expense management platform with great customer service - and it's free!
Do you think Expensify delivers good value for the price?
No
Are you happy with Expensify's feature set?
No
Did Expensify live up to sales and marketing promises?
No
Did implementation of Expensify go as expected?
No
Would you buy Expensify again?
No