We all love Fonality at the company
Updated December 23, 2015
We all love Fonality at the company
Score 9 out of 10
Vetted Review
Verified User
Software Version
FONAlity PBX with Salesforce CRM
Overall Satisfaction with Fonality
Fonality is used as our in-house PBX using PRI Line which reduced major communication issues. It was necessary for our firm to succeed when customer service calls are high. It was used by the whole company as major step forward to improve customer communication and provide instant follow-up, and maintain our high compliance program with the next technology for a new generation.
- Instant call log when customer calls and keeps history of what the call was for. Real time Chat within High privacy of the firm for internal document.
- Customer relationship on your finger tip with all information that you need.
- Crystal clear sound way better than ordinary hosted PBX.
- Everyone loves Fonality because of the great integration with Salesforce.
- Mobile communication or App
- CTI development
- Find me feature
- Productivity
- Customer Service
- Salesforce CRM Integration
- Great for inhouse
- Cloud
- Fonality
At the time no other company had invented a CTI adapter for Salesforce.
NetFortris Feature Ratings
Using Fonality
50 - Compliance solution
1 - Linux and hardware software
- Cloud salesforce
- All call log tracebility
- Leader in Crm innnovation
- Support cti
- Internal chat
- Call trace
- Customer service
- Account management
- Call tranfer
Evaluating Fonality and Competitors
No - No reasontomove out
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
All goods
Better server for better quality
Fonality Implementation
- Implemented in-house
Its easy I can setup in one day
No - Move from Broadview
Change management was a big part of the implementation and was well-handled - Quality improve by move inhouse PRI
- Training
- Software install to all user time
- Linux support
- PRI
- Phone numbers porting from old provider
Fonality Training
- Online training
- In-person training
- Self-taught
Yes due to my hardware software background
Configuring Fonality
Cti and salesforce
No - we have not done any customization to the interface - No need
Yes - we have added extensive custom code - Website
Salesforce call trace
Fonality Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
Yes - Need improve support and Licence
Yes - Product update