Do your research. You get what you pay for.
July 19, 2016

Do your research. You get what you pay for.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We use Fonality as our primary VOIP phone system. We use it in a call center capacity for our customer support team. It is used across our entire corporate headquarters.
  • Fonality's HUD software is the highlight of the product.
  • The control panel (console) is based in the cloud and is ridiculously slow. Fonality will always blame this on its customers never taking responsibility. At some periods it literally takes over a minute for the settings to refresh. We have used Fonality for over 4 years and this has never improved.
  • Support is very hit and miss. You will get a very courteous and experienced tech on one call. The very next call will end up oversea's and unskilled. Generally support is horrendous.
  • Fonality charges a 100.00 per phone to set them up. More often then not I have to wipe the config and redo the setup. This brings the cost per phone way above the standard. you have to purchase phones through fonality and pay setup. you can purchase from other resellers but fonality requires them to be sent to them for setup.
  • fonality provides no maintenance with the support. they do not send out information regarding vulnerabilities to their system. Twice in 4 years we have been hit by vulnerabilities that could have been prevented.
  • The system is considerably lower cost than other phone systems
Bottom line is you get what you pay for.
Fonality was a pretty good system for about 1 year. Then things steadily declined. I wouldnt recommend anyone buy this system. Do yourself a favor and read some of the reviews out there.

NetFortris Feature Ratings

Call reports
Directory of employee names
Answering rules
Video conferencing
Audio conferencing

Using Fonality

90 - All of them
1 - patience and trouble shooting
  • call center
  • day to day phone system
  • reporting

Fonality Support

very inconsistent. have been treated very disrespectfully and rudely.
Kept well informed
Quick Initial Response
Slow Resolution
Problems left unsolved
Need to explain problems multiple times
Unfortunately I cannot. I never received any.