Real User of Fonality, Quick Honest Review
July 22, 2016

Real User of Fonality, Quick Honest Review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is being used across the entire organization. Multiple locations across the United States. It addresses the need for a VoIP phone system.
  • It allows us to make phone calls anywhere in the US at a great rate.
  • The Polycom handsets that are the default option are very well built.
  • You can usually just plug a phone in anywhere, in an office or a home, and it just works.
  • Fonality account managers are really just order takers. They have almost no ability to help when there is an issue.
  • Tech support is not the greatest. There is always an excuse, no ETA, and sometimes they just don't fix a known problem for days until it is "safe to reboot the system for all customers."
  • Sometimes the phones just lag. There is now reason given, a call to support offers no answers, and then the lagging stopped. This happened just yesterday.
  • Fonality is probably the least expensive option available right now. That helps the bottom line. But you do get what you pay for. When there are problems, you just have to wait for them to fix it. Some problems are simply never addressed.
  • The negative impacts are magnified in a call center environment. When the system is down, sales stop.
We have not compared Fonality to other options at this time.
Fonality is probably best suited for a small to medium single office that is not a call-center environment. It is not well suited for environments that need a rock solid system with top notch service/IT Support.

NetFortris Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Directory of employee names
Answering rules
Not Rated
Call recording
Call park
Not Rated
Call screening
Not Rated
Message alerts
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated