Connecting with Fonality
August 02, 2016

Connecting with Fonality

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is being used across our organization. We use the ACD queues and the virtual PBX to connect our remote workers to the main office seamlessly.
  • Customer support: Phone communications are critical for us. We continue to use Fonality because of their constant up-time. When issue arise, Fonality support is quick and knowledgeable which leads to prompt resolutions.
  • Connectivity: We have employees in the US, Canada and Asia and are employees are able to communicate easily as if they are in the same building.
  • Ease of use: The fonality control panel and HUD provide an easy interface to manage the account and calls.
  • HUD mobile: app is buggy and needs significant improvement. Fonality should not be charging for this app in its current state. We do use the app and it is helpful for mobile employees but it could add so much more value to the Fonality solution if it worked correctly.
  • Cost: Fonality is more expensive than other solutions. We had resisted change to date due to the hassle of changing all of our settings and ported numbers. It makes it more frustrating that Fonality regularly promotes discounted offers but when we inquire, we are always told that the offer is not applicable to the offering we have.
  • Connectivity of remote workers
  • Communication between staff and clients is improved
  • Telephone expense higher than would like it to be
Fonality has more features that we use on a daily basis
Fonality solution is good option for companies with remote employees or more than one location. Fonality is also good option for companies that have multiple local numbers or are billed for non local calls. Implementing Fonality in a case like this results in significant long distance charges and local phone company charges for ported numbers.

NetFortris Feature Ratings

Hosted PBX
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Mobile app for Android

Fonality Support

Support always resolves issues promptly.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Quick Initial Response
No - Not required

Using Fonality

Ease of use
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • HUD
  • Control panel
  • Reports