Item: NetFortris
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Fonality is being used across our organization. We use the ACD queues and the virtual PBX to connect our remote workers to the main office seamlessly.

Pros and Cons

Customer support: Phone communications are critical for us. We continue to use Fonality because of their constant up-time. When issue arise, Fonality support is quick and knowledgeable which leads to prompt resolutions.
Connectivity: We have employees in the US, Canada and Asia and are employees are able to communicate easily as if they are in the same building.
Ease of use: The fonality control panel and HUD provide an easy interface to manage the account and calls.

HUD mobile: app is buggy and needs significant improvement. Fonality should not be charging for this app in its current state. We do use the app and it is helpful for mobile employees but it could add so much more value to the Fonality solution if it worked correctly.
Cost: Fonality is more expensive than other solutions. We had resisted change to date due to the hassle of changing all of our settings and ported numbers. It makes it more frustrating that Fonality regularly promotes discounted offers but when we inquire, we are always told that the offer is not applicable to the offering we have.

Return on Investment

Connectivity of remote workers
Communication between staff and clients is improved
Telephone expense higher than would like it to be

Alternatives Considered

VirtualPBX

Fonality has more features that we use on a daily basis

Fonality solution is good option for companies with remote employees or more than one location. Fonality is also good option for companies that have multiple local numbers or are billed for non local calls. Implementing Fonality in a case like this results in significant long distance charges and local phone company charges for ported numbers.