Connecting with Fonality
August 02, 2016
Connecting with Fonality
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
Fonality is being used across our organization. We use the ACD queues and the virtual PBX to connect our remote workers to the main office seamlessly.
- Customer support: Phone communications are critical for us. We continue to use Fonality because of their constant up-time. When issue arise, Fonality support is quick and knowledgeable which leads to prompt resolutions.
- Connectivity: We have employees in the US, Canada and Asia and are employees are able to communicate easily as if they are in the same building.
- Ease of use: The fonality control panel and HUD provide an easy interface to manage the account and calls.
- HUD mobile: app is buggy and needs significant improvement. Fonality should not be charging for this app in its current state. We do use the app and it is helpful for mobile employees but it could add so much more value to the Fonality solution if it worked correctly.
- Cost: Fonality is more expensive than other solutions. We had resisted change to date due to the hassle of changing all of our settings and ported numbers. It makes it more frustrating that Fonality regularly promotes discounted offers but when we inquire, we are always told that the offer is not applicable to the offering we have.
- Connectivity of remote workers
- Communication between staff and clients is improved
- Telephone expense higher than would like it to be
Fonality has more features that we use on a daily basis
NetFortris Feature Ratings
Fonality Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Quick Initial Response | None |
No - Not required
Yes - Yes
Support is usually excellent
Using Fonality
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- HUD
- Control panel
- Reports
- HUD mobile
Yes - terrible