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1. User Interface Complexity: Some users have expressed frustration with the complexity of the HUD web and software user interface, …
Starting at $30 per month
View PricingOverview
What is NetFortris?
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
Recent Reviews
Popular Features
- Directory of employee names (78)10.0100%
- Call reports (78)9.090%
- Message alerts (78)9.090%
- Answering rules (89)7.070%
Pricing
Hybrid Software Subscription (Required with Hybrid Premise)
$14.99
On Premise
per user, per month
Essentials Edition
$19.99
Cloud
per user, per month
Professional Edition
$24.99
Cloud
per user, per month
Entry-level set up fee?
- $5 per userRequired
For the latest information on pricing, visithttp://www.fonality.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30 per month
Product Demos
NetFortris Product Spotlight - Comm-unity HUDWeb Demo
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is NetFortris?
Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:
- Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
- Building in fundamental call center features like simple queues
- Offering advanced features that make enterprise-level call center available at the fraction of the price
- Including a web phone and mobile app at no additional cost
- Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
- Providing 24/7 support - even on holidays
- Transparency: if there is an issue, they'll tell users
NetFortris Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Heads Up Display (HUD) UC applications
- Supported: 100+ Business Phone System Features
- Supported: Softphone (Included)
- Supported: Voicemail Transcription
- Supported: Call Center Software (Built-in)
- Supported: On Demand Recording / Record All
- Supported: Paperless Fax / FaxLync
- Supported: 24/7 Support
NetFortris Screenshots
NetFortris Video
Watch What is NetFortris?
NetFortris Integrations
- Salesforce Sales Cloud
- Box
- Twilio Zipwhip (discontinued)
- Intellinote
- Snap Recordings
- Allstate eAgent
- Blitz Lead Manager
NetFortris Competitors
NetFortris Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global (99 countries and territories) |
| Supported Languages | English |
Frequently Asked Questions
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
NetFortris starts at $30.
Reviewers rate Directory of employee names highest, with a score of 10.
The most common users of NetFortris are from Small Businesses (1-50 employees).
NetFortris Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(162)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
March 10, 2017
Upgrade to Call Center
We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in our shop using an USB headset. The installation was easy and straightforward. Our tech made it simple. My issues now are the subscription plan. We have the basic [plan] and the HUD does not recognize the agent location. We found workarounds by moving a call to a softphone to answer but it sometimes causes big issues for agents. As for now, it is our slow season; we can not upgrade to a call center license. We will keep working on the softphone functionality.
- Reliability of the system
- The customization of the inbound call experience
- Ability to transfer calls to a softphone, hardphone and cell phone
- Great customer service
- More clear on the subscription features and costs at time of quotes
- Remove unusable features from the softphone if subscription does not cover
92.5%
9.3
28%
2.8
N/A
N/A
35%
3.5
- The system is $10 per month cheaper than Intermedia, although we would have to upgrade to a more expensive plan of +$50 per month to maximize Fonality.
- It's too early to tell but with auto answer it should allow us to take more calls with fewer agents and still provide a better customer experience. Should save on payroll.
- With the 99.99% reliability with fonality, we have fewer dropped calls and most likely capture more potential sales.
- Intermedia
Intermedia was our old system set up by my predecessor. This system was crashing often during our high season which is what pushed us to look into a new phone system. For Intermedia, call quality was poor and the phone system was set up just like your old grandma's phone system. Regardless of time of day or year, calls ring 8 times then go to VM. Now we have a business schedule with Fonality that reads the appropriate message for better customer service. The other issue is we would be speaking with customers on the phone and when an inbound call comes in, we would have to put our call on hold to simply put another customer on hold. This interruption is unacceptable. Not only is Fonality $10 cheaper, but it provides much better reliability (selling point to the owners) but also provides great features for agents and their managers to improve productivity. This transition has been a major upgrade for our company's call center.
5
The users of our fonality phone system represent a few roles in a small business. It is utilized ownership and our sales positions for both inbound and outbound calls. We use it for tracking agent quotas with fonality reporting to our senior managers to make sure quotas are reached every day. The shop will use the softphone features to book clients when the office is busy to add extra fexiability for our booking system.
1
Fonality can be a simple interface to use for beginners by using the hardphone, but it can be complcated when using the full features of Fonality. There is a learning curve although once you understand the layout of the system it is easy to figure out small problems. The biggest problem is our licence is basic and fonality does not recognize location settings. So the work around to use only a soft phone is to "move" call to answer, but this extra complexity makes training much harder and support more combersome.
- Customer support
- Booking tours
- Direct calls to owners and upper management
- Displaying ads on hold music for customers and product awareness
- Use our shop as a secondary call center during our slow season to minimize payroll costs
- Flexibility to work from home and provide the same customer experience
- Night mode to be able to close shop early without having customers go through the standard prompt
- More use of cellphone routing
- Agents can work from home, which may allow us to work without office space
- More advance routing of calls to give agents more information on inbound calls
- Recording keeping of inbound and outbound calls to follow up with potential big sales and development of new sales leads
Yes
Reliability was our biggest concern. We were also looking for cheaper alternatives and Fonality was able to provide both key features. The extra cool things we can do now is the hudweb and softphone ability. This really helps us in the flexibility of our call center and provide more information about the performance of our call center and insight to how we can improve our staff training.
- Price
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
Product features for me as tge system administrator is the most important although owners it is the price. The features allow us to do more with less staff ultimately save us alot in payroll but the owners have not seen that benefit yet, but the love the idea of saving on our monthly bill during our slow season
It would have been better to sample the system's interface with a demo version. The best I could find are youtube videos on how to use the system. These were helpful but actual trials of the software would have gave me the confidence to make the move to Fonality quicker.
- Implemented in-house
Yes
First stage we worked on a spreadsheet to figure out how we want the system to behave. The tech made it very easy to make the initial settings and we worked together to make the system perfect for what we need. We waited a month after the configuration for testing before we ported over our main line to make the system "active" When we ported the number I asked Fonality to let me know 2 days before its complete so I can ensure it was good for training the new agents, although the number was ported without warning but everything worked out ok, no issues on the day we went live
Change management was minimal
We are able to multitask with more associates to allow them to work on a virtual call center when working from multiple locations. There is minor restructuring due to the fact that the Fonality phone system allows us to do this. This is a huge benefit for the company overall but additional training is needed
- Not know exactly when our main line would be ported over
- Hard to test system using phones attached to agents because Fonality treats it as an interoffice call. There should be a better way to simulate 4-5 inbound calls to see how the system and reps can place on hold, transfer.
- Online training
I recommend going with their tech's recommendations. You can make the decisions although you should go with the advice from the techs. You really need to follow their specific instructions. Do not, not listen to the techs, as they know the technical things and can solve those technical issues without causing more issues
No - there is no facility to customize the interface
No - we have not done any custom code
Fonality has been working great for us and we will make some changes to the server as we test and perfect how the system can better serve our customers and our agents. We will work with the techs to ensure that any changes are going to work as intended. If we could test the system beforehand it would be even better
No
The initial setup was easy and the tech walked us through how to best setup the system for our business and created it the way that we wanted. He coached us through the process on making minor adjustments as the business grows and additional lines or agents are added. He carefully explained the features and the benefits to the company by how to utilize them
- The server configuration is straight forward and idiot proof for the most part
- The hardphones exceed expectations
- The integration of WebHUD and Desktop software are great!
- The different licences and the softphone software. The software gives us the ability to create weird problems with accepting transferring calls.
- The learning curve for training new staff is there although for most people I think it's easy to learn.
- It would be nice to have a feature to have a test or sample of possible changes before it goes live for our customers. For example to update the menu, change the music, ect
Yes, but I don't use it
February 17, 2017
Click to Dial Enthusiast
Fonality is being used by my entire organization. It aids in the sales process by routing callers to the proper people, it helps to save time through the "Click to Dial" feature, it helps me manage the company through cp.fonality.com and helps my employees manage their time through the HUD. I am pleased with the level of support and the functionality of the product. I am anxious to see how it helps with telemarketing and training. In the future, I will be using the training features of being able to listen to employees' calls so I can coach them and help them to better traverse a sales call.
- The Click to Dial feature is one of my favorites. Especially because it integrates directly with Blitz Lead Manager - the CRM I am using. Simply clicking the number in the lead or prospect starts the phone dialing. It saves time with every call, adding time to my day.
- Setting up the phone tree can be a little cumbersome, but it is a great feature. I know that, when a call gets to me, the person on the other end of the line is looking to get a quote for insurance. Once you have a system in place, it works very well.
- Call quality, thus far, has been more than satisfactory. The calls are clear and consistent
- The web launcher has been causing me problems. After it did not initially work (despite numerous attempts to set it up), it started to work improperly. It is still not doing exactly what it is intended to do.
55%
5.5
52.5%
5.3
N/A
N/A
40%
4.0
- Negative aspect: Setting up the system is extremely difficult, especially if you want to have a phone tree with more than one option. The administration website is difficult, load times are long, and functionality is lacking. Once it is set up, it does work well and I hope that it proves dynamic when situations change or if other options are needed.
- Positive: Misdialed numbers and dialing times have been eradicated. I spend more time working on quotes and talking to people than I do dialing the phone. Once a lead is entered into my CRM (which connects directly with Fonality), I do not have to worry about a wrong number or spending the time to dial ever again.
- Negative: The free Polycom phones are very basic and lack some functionality that I would probably like to see for my office at some point in the future. However, they work great for calls, which is all I need at this point in time.
- None
I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
- The Click to Dial set up is awesome. Whether you are using the browser plugin (the only one I had the most success with was Chrome - IE and Outlook cause unintended problems to occur with those applications) or using it through a CRM (I use Blitz Lead Manager), this is a great feature that totally kills wrong dials and reduces the amount of time spent calling clients, prospects and leads.
- Recording VM and other greetings is very easy. Simply choose which extension will ring and the individual there can quickly and effectively record the necessary message. It is easy to do for the first time or to redo one of the greetings if you choose.
- Retrieving voicemails is also very easy. It is great that they appear in multiple places, like in your email and on the phone itself.
- Setting up phone trees and what the system does when someone calls in is extremely difficult. I found it very hard to get through, especially because you have to set up menus within menus. There was very little training on this when I was installing the system and figuring it out on your own is a nightmare. I recommend that you ask a trainer for help.
- Queues and the HUD are not the most elegant systems I have seen. I do not think there is any automatic sign out for the queues if a person is permanently logged in (something I will experiment with) so the phone does not ring the way you intend it to. While trial and error is a part of getting used to any new system, I feel that has taken up a lot of my time since signing on with Fonality.
- The Web Launcher still is not working properly. I have it integrated with Blitz Lead Manager to pull up a lead when I answer the phone. First, the web launcher opens a new page before the call is answered. Second, it never finds the person calling, so the new page is simply in the way. No information to help me assist the client or discuss policy options with a prospect appears at my fingertips.
Yes
I tried using the mobile HUD and I am sure I will use it more once I am not in the office at all times. It was fine and provided the desired effect (showing that I am calling from my office, even if I am at home). However, I have yet to experience how well it works when someone calls me while I am logged into the mobile HUD. That functionality is not yet tested on my end.
October 14, 2016
Fonality is a simple VoIP solution that works.
Fonality is being used across the whole organization. It meets our VoIP requirements. We are able to create new users, set up extensions, and menus through the web interface. The system, as well as the phones, have worked with limited interruptions. If I ever have any issues, they are available via chat or a phone call.
- Web interface is easy to use.
- Setting up new phones and users is quick.
- Fonality provides good support if there are ever any issues.
- Quality service and easy to work with.
- Sometimes the account managers take longer to respond when dealing with account issues.
- Should have access to add a new phone directly through the web, but Fonality needs the MAC address to do that.
- Setting up the company directory could be more straightforward.
80%
8.0
80%
8.0
80%
8.0
50%
5.0
- Pricing is good for our company with the amount of users we have.
- Relatively low maintenance costs.
- Hardware and software support is available when needed.
I have used Nortel systems in the past, and those interfaces were more cumbersome and not as easy to use. Fonality is more straightforward with their web interface and set up of phones. It is easier to use and quicker for users to learn how to maneuver around the system, as well as the phones.
30
We have various departments in our organization and the majority of them use the phone system.
This includes: management, accounting, IT, marketing, and human resources.
Everyone that needs the ability to communicate quickly and efficiently has access to the phone system.
It is important that it is readily available and assists them in their daily functions.
This includes: management, accounting, IT, marketing, and human resources.
Everyone that needs the ability to communicate quickly and efficiently has access to the phone system.
It is important that it is readily available and assists them in their daily functions.
1
In order to support the phone system you need a technical background.
Since this is a VoIP based system, you need to know how to configure firewalls and switches to pass phone traffic to the SIP provider.
In addition, the ability to set up VLANs is important since network segmentation is key when it comes to voice traffic.
Since this is a VoIP based system, you need to know how to configure firewalls and switches to pass phone traffic to the SIP provider.
In addition, the ability to set up VLANs is important since network segmentation is key when it comes to voice traffic.
- Dealing with customers on a daily basis.
- Setting up conference calls and taking part in meetings.
- Working with internal employees to achieve the quickest response times.
- Using HUD to message employees when they are not available.
- Conference calls are quick and easy.
- Menu system setup is straightforward via the web interface.
- Using conference calls when employees are on the road.
- Sending messages to mobile phones.
- Voicemail to email is convenient.
Yes
Replaced an older POTS. We needed a VoIP system that was easy to use and configure.
The older system was cumbersome and difficult to add new users and phones.
It was also not as cost effective due to higher phone and operating costs.
Fonality made sense both on a technical and financial level.
The older system was cumbersome and difficult to add new users and phones.
It was also not as cost effective due to higher phone and operating costs.
Fonality made sense both on a technical and financial level.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
The most important factor was features and usability.
We needed a straightforward system, both from an admin and user perspective.
The ability to add new users and phones was important, as well as users being to able to learn the system quickly.
All the features that the system has were important to us (voicemail to email, conference calls, directory).
We needed a straightforward system, both from an admin and user perspective.
The ability to add new users and phones was important, as well as users being to able to learn the system quickly.
All the features that the system has were important to us (voicemail to email, conference calls, directory).
The process would stay the same when choosing the system.
We knew the features that we wanted in the system and we chose the best system based on them.
Being able to use various phones was important, rather than being forced to use one provider so that was key in the evaluation process.
We knew the features that we wanted in the system and we chose the best system based on them.
Being able to use various phones was important, rather than being forced to use one provider so that was key in the evaluation process.
- Implemented in-house
No
- No major issues but just assisting users with the daily usage of the phones.
- No major issues but just assisting users with the daily usage of the phones.
- No major issues but just assisting users with the daily usage of the phones.
- Online training
- In-person training
- Self-taught
For people who have used business phone systems before, the phones were easy to use. There was nothing unique in this aspect.
The menu system for each individual phone was a little different, depending on the phones that people used in the past.
But overall, most people did not need training and the self-taught approach worked.
The menu system for each individual phone was a little different, depending on the phones that people used in the past.
But overall, most people did not need training and the self-taught approach worked.
Since the system is relatively easy to set up and use, there are no best practices for configuring it.
I would recommend to read the online manuals if you have any issues.
However, if you have had experience with VoIP systems then you know that you can experiment with configuring various options without any issues.
I would recommend to read the online manuals if you have any issues.
However, if you have had experience with VoIP systems then you know that you can experiment with configuring various options without any issues.
Some - we have done small customizations to the interface
The main customizations that were done to the user interface were menu related.
We have various menus set up when someone calls in to the main extension.
It was straightforward to set up and Fonality was able to assist in this.
It did take some learning to figure it out but overall not difficult with their assistance.
We have various menus set up when someone calls in to the main extension.
It was straightforward to set up and Fonality was able to assist in this.
It did take some learning to figure it out but overall not difficult with their assistance.
Some - we have added small pieces of custom code
We have had some custom code added in order to forward older phone extensions.
Fonality was able to assist in this and test the process after the initial install.
It did take a little work and testing, however they were readily available to assist.
Overall, they were patient and it worked out adding this feature.
Fonality was able to assist in this and test the process after the initial install.
It did take a little work and testing, however they were readily available to assist.
Overall, they were patient and it worked out adding this feature.
We also added the ability to forward desk phones to mobile phones.
This was a nice feature that allowed staff to be away from their desk and still receive calls.
It was easy to set up as well, and convenient for employees who were out in the field and could still communicate with office staff.
This was a nice feature that allowed staff to be away from their desk and still receive calls.
It was easy to set up as well, and convenient for employees who were out in the field and could still communicate with office staff.
Yes
We pay for yearly technical support and maintenance. This includes phone and chat support.
If an issue ever arises, I can place a call and open a trouble ticket.
This is typically resolved the same day since the support staff is available during regular business hours and helps with any and all issues.
If an issue ever arises, I can place a call and open a trouble ticket.
This is typically resolved the same day since the support staff is available during regular business hours and helps with any and all issues.
No
We recently purchased new phones for a new office setup. Fonality was available to assist in the configuration and setup throughout the entire process.
There were specific changes that needed to be made to the phones in order to gain access to the network.
They assisted in a quick and helpful manner.
There were specific changes that needed to be made to the phones in order to gain access to the network.
They assisted in a quick and helpful manner.
- Dialing and company directory.
- Conference calls and meetings.
- Voicemail to email interface.
- Nothing is difficult or cumbersome.
- Nothing is difficult or cumbersome.
- Nothing is difficult or cumbersome.
Yes, but I don't use it
- Microsoft Outlook
- Windows OS
- HUD Web
Integration with Microsoft Outlook is relatively straightforward.
Fonality provides a plug-in that allows users to dial directly from the Outlook interface.
It integrates well with the address book and picks up numbers and names.
Fonality provides a plug-in that allows users to dial directly from the Outlook interface.
It integrates well with the address book and picks up numbers and names.
- Revenue Control System
- HR system
- Access Control System
We have not looked into the integration of this system with other vendors.
- File import/export
- Single Signon
Most of the integration technologies have been covered here.
Fonality support is available if any integration needs to take place.
It is never an issue with getting their technical support staff to assist.
Even if it is a new concept, they will still look into and attempt to assist in the implementation.
It is a configurable system if you are looking for added functionality.
It is never an issue with getting their technical support staff to assist.
Even if it is a new concept, they will still look into and attempt to assist in the implementation.
It is a configurable system if you are looking for added functionality.
Our main terms were server and phone costs, as well as the maintenance contract.
They were able to provide detailed information on all of this, which made it easy to see all the costs.
The negotiating was relatively straightforward, and it was not difficult to receive the service and cost that we wanted.
They were able to provide detailed information on all of this, which made it easy to see all the costs.
The negotiating was relatively straightforward, and it was not difficult to receive the service and cost that we wanted.
Dealing with the vendor is easy when you know exactly what you want.
As long as you have all your numbers in front of you and present them in a clear and concise manner than the rest will work itself out.
In this case, the number of users as well as features that we expected were important in the overall sales process.
As long as you have all your numbers in front of you and present them in a clear and concise manner than the rest will work itself out.
In this case, the number of users as well as features that we expected were important in the overall sales process.
Yes
We have upgraded to a new release of Fonality several times through the past 5 years.
It was a quick process (typically less than 15 minutes).
There is a web interface that has an upgrade option and it takes care of the update automatically and provides a log through the entire process.
It was a quick process (typically less than 15 minutes).
There is a web interface that has an upgrade option and it takes care of the update automatically and provides a log through the entire process.
- Server stability improvements
- Phone feature improvements
- Call quality improvements
- Added phone features
- Added server functionality
- Added user features
No
No
August 02, 2016
Connecting with Fonality
Fonality is being used across our organization. We use the ACD queues and the virtual PBX to connect our remote workers to the main office seamlessly.
- Customer support: Phone communications are critical for us. We continue to use Fonality because of their constant up-time. When issue arise, Fonality support is quick and knowledgeable which leads to prompt resolutions.
- Connectivity: We have employees in the US, Canada and Asia and are employees are able to communicate easily as if they are in the same building.
- Ease of use: The fonality control panel and HUD provide an easy interface to manage the account and calls.
- HUD mobile: app is buggy and needs significant improvement. Fonality should not be charging for this app in its current state. We do use the app and it is helpful for mobile employees but it could add so much more value to the Fonality solution if it worked correctly.
- Cost: Fonality is more expensive than other solutions. We had resisted change to date due to the hassle of changing all of our settings and ported numbers. It makes it more frustrating that Fonality regularly promotes discounted offers but when we inquire, we are always told that the offer is not applicable to the offering we have.
73.33333333333333%
7.3
82%
8.2
70%
7.0
20%
2.0
- Connectivity of remote workers
- Communication between staff and clients is improved
- Telephone expense higher than would like it to be
Fonality has more features that we use on a daily basis
No
Not required
Yes
Yes
Support is usually excellent
- HUD
- Control panel
- Reports
- HUD mobile
Yes
terrible
December 18, 2014
Fonality is our choice as a Call Center Solution.
Fonality is being used across our whole organization. We have a customer support department and we use Fonality to manage the Call Center call volume.
- Managing Call Center queues
- Add/Moves/Changes of extensions.
- Use of Heads Up Display (HUDO
- Easy Call forwarding.
- setup of HUD app for phones.
- Add management of do not disturb feature per extension.
- Add central control ability to remote reboot extensions.
- Better customer service.
- We support more customer in our call center with fewer Customer Service Representatives.
- We communicate to our customer base by regular changing our auto attendant message.
We feel Fonality stacks up well against Cisco.
- Add/Moves/Changes of Extensions
- Adjusting the Auto Attendant.
- Changing the call queues.
- Provisioning of extensions.
Yes
Needs improvement.