The Formstack Forms Review
March 25, 2022

The Formstack Forms Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Formstack Forms

A huge resource to conduct market and customer research. Allows us to get real time and specific responses from our customers. This then allows us to create the best product we can in line with feedback from our customers. It helped us find product market fit as well by seeing what people are looking for in our market.
  • Receiving responses
  • Concise way to find information
  • Easily send out and track responses
  • Overall glitches
  • Overall presentation
  • Integrations with other tools
  • Quick and easy data collection
  • Sharing of specific info amongst team
  • Allowed us to aggregate data quickly and then use to form decisions and directions
I feel like Formstack is Google Forms on steroids. They both serve the same purpose and I have more experience using Google Forms but feel like I have more resources at my disposal with Formstack. Honestly, these are 2 only products I would use in this category, with Formstack having a slight edge.

Do you think Formstack Forms delivers good value for the price?

Not sure

Are you happy with Formstack Forms's feature set?


Did Formstack Forms live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Formstack Forms go as expected?


Would you buy Formstack Forms again?


I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
I simply didn’t need to use any support so I can’t say wether it was great or poor. When reviewing this service, I saw reviews saying support was good but I myself actually didn’t have experience with using Formstack’s support services. Therefore, I keep my response neutral and in the middle.
It is well supported for companies in the learning phase looking to collect as much data as possible on their market, customers, product, competitors, etc… In addition, it’s easy enough for most people to set up and implement and to start using right away. It’s less appropriate for huge companies who might have their own databases to collect data.

Formstack Forms Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Multiple question types
Survey logic flexibility
Data export
Standard reports
Custom reports
Access controls