Client Request/Ticket Management for Small Business
Elizabeth Pampalone | TrustRadius Reviewer
November 19, 2018

Client Request/Ticket Management for Small Business

Score 10 out of 10
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Overall Satisfaction with Freshdesk

As a small business owner with many clients and contractors who service their needs, Freshdesk was an answer to prayer. I was able to solve the issue of client requests getting stuck at the bottom of the email queue. I am not able to prioritize client emails, see their needs, assign them to the best independent contractor who can help them, and no one goes unnoticed or ignored!
  • Great way to use the service at any level for a great price
  • Efficient way to catalog all client requests
  • Simple way to institute a knowledge-base and have canned responses ready to go.
  • I would like to see my tickets on a calendar view perhaps.
  • Easier access for clients
  • Able to give priority to current clients
  • Fewer emails every day
This was not set up the same.
Really good for people who running businesses who need a customer service site or who offer a monthly maintenance option to their clients.