Client Request/Ticket Management for Small Business
November 19, 2018
Client Request/Ticket Management for Small Business
Score 10 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
As a small business owner with many clients and contractors who service their needs, Freshdesk was an answer to prayer. I was able to solve the issue of client requests getting stuck at the bottom of the email queue. I am not able to prioritize client emails, see their needs, assign them to the best independent contractor who can help them, and no one goes unnoticed or ignored!
- Great way to use the service at any level for a great price
- Efficient way to catalog all client requests
- Simple way to institute a knowledge-base and have canned responses ready to go.
- I would like to see my tickets on a calendar view perhaps.
- Easier access for clients
- Able to give priority to current clients
- Fewer emails every day
This was not set up the same.
Fewer than 100 per week