Straightforward Support Desk Software
April 30, 2021
Straightforward Support Desk Software
Score 8 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
We needed a help desk solution for a small team at a website hosting and support startup. We needed a solution to help ensure that support requests didn't slip through the cracks and go un answered, and Freshdesk helped us gather and process support requests from our customers and respond to them in a timely manner.
- Receive support requests from multiple channels
- Organize and assign requests to team members
- Follow up on requests and ensure they are completed
- Freshdesk met all of our needs.
- Better customer experience
- Higher customer retention
- Lower cost to process and fulfill support requests
- Intercom and Drift
I used real-time support solutions, but our team wasn't equipped to handle those sorts of conversations. Freshdesk helped us to process support requests in a timely manner that didn't overwhelm our team.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Fewer than 100 per week