Freshservice rocks! Implementation is a breeze! Up and running within minutes.
March 30, 2021

Freshservice rocks! Implementation is a breeze! Up and running within minutes.

Mark Kosier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

Currently we use [Freshservice] for the Health and Counseling center. The rest of campus uses a tool called Service Now. I love Freshservice and the ease of use. We were able to be up and running the same day we signed into the web portal. The admin interface is such a breeze. No complex coding skills needed.

Pros

  • Very nice UI
  • Awesome customer service
  • Robust app store to integrate

Cons

  • I do not at this time see a need for improvement.
  • We have had nothing but a positive experience with this product. No bad things to say :)
We picked Freshservice over the others for many reasons. The first would be the ease of implementation. Another is due to the nice interface the system has. We also like the way we can push out a small piece of software to pull in the asset information for asset management. Just all around better product.

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

Zoho Books, Freshworks CRM (formerly Freshsales), Freshdesk
[Freshservice] is great for large teams to be able to work together. I like how you can run your entire operations with this tool. From HR to IT ticketing to purchase requests all in one system. It makes onboarding and off boarding of employees easier to keep up with all the tasks.

Freshservice Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
10
Expert directory
5
Service restoration
Not Rated
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
Not Rated
ITSM asset management
10.0
Configuration mangement
Not Rated
Asset management dashboard
10
Policy and contract enforcement
Not Rated
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
Not Rated

Comments

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