FreshService Is a Fresh Approach to IT Service Management!
March 30, 2021
FreshService Is a Fresh Approach to IT Service Management!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice in my department, Transportation Services. We transitioned from another service desk that did not allow the flexibility and ease of use that we have found in Freshservice. We started our implementation in our IT Services unit and are planning to expand its use in other units within the department.
Freshservice has given us the capability to easily design workflows to automate redundant tasks and free up our agents to focus on the real work.
Freshservice has given us the capability to easily design workflows to automate redundant tasks and free up our agents to focus on the real work.
- Workflows
- Asset Management
- Change Management
- Software Management
- Contract Management
- Project Management
- We have reduced time to create workflows from a month to hours.
- We have been able to write better documentation with the Solutions tool.
Freshservice provides a more modern user interface than either of the two former products we used. It provides a broader range of tools and features than Jitbit. It is much easier to use than SysAid. The user interface for our end-users is crisp, clean, informative, and easy to use.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes