Freshservice is a Great Solution to Ticket System Woes
March 30, 2021
Freshservice is a Great Solution to Ticket System Woes
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice is being used by several departments for a ticketing solution.
- Ticketing system is well laid out
- Tracking of issues
- Workflow and automation
- Change management
- Reporting
- Asset inventory could be better
- Reporting on Inventory is minimal
- Addition of Covid self assertation improved ROI as a new solution was not required
- Ease of ticket tracking and manipulation
- Ease for end users to create and manage their tickets
- Ease for end users to find resolutions to their specific problems.
- BMC Track-It!
Ease of use and breadth of product was much better with Freshservice. Look and feel was much better.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes