Fuze provides good value but is a bit rough around the edges.
September 10, 2019
Fuze provides good value but is a bit rough around the edges.
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
- Contact Center
Overall Satisfaction with Fuze
Fuze is a really good fit for my company. It delivers an incredible number of features for the cost. The Fuze employees I’ve worked with have been hit or miss. My account manager is a nightmare but most of the support associates I worked with know the platform well. The contact center is very basic but works incredibly well for my mid-sized company’s help desk. The pricing of the contact center made Fuze the clear winner when picking a new phone system. Voice quality has been crystal clear even when traveling abroad.
- Affordable contact center.
- Call quality.
- Numerous ways to connect to the platform.
- Some common features are missing from the Fuze hub such as endpoint management.
- Updates to the Fuze Desktop software occasionally need to be manually installed.
Fuze delivers great value for the price.