Fuze -- Meeting, Chat, and Phone Solution For The Growing Business
Updated August 21, 2019
Fuze -- Meeting, Chat, and Phone Solution For The Growing Business
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
- Contact Center
Overall Satisfaction with Fuze
We currently utilize Fuze across our entire organization. Other than email, it is a heavily-used source of collaboration between teams and employees for internal communication, external meetings, and our phone system. Previously, many of our tools were on different platforms, all from different vendors, and often lead to confusion and training issues, whereas with Fuze, everything is centralized into one package that allows us to focus on one product for our communication needs.
- A single platform that covers instant messaging, screen-share meetings, and phone calls.
- A fast, intuitive interface which assists in quickly onboarding new employees to the platform.
- Client support for many devices-- physical phones, mobile phone apps, and desktop apps for multiple OSes.
- The support portal system can be difficult to navigate.
- An idea System is implemented, but needs dramatic improvements.
- The administrative interface can feel disjointed (some features are available in this portal system, and other features in a different portal system).
Fuze is vastly improved over Jive Hosted VoIP and Microsoft Teams, as it effectively combined the features of each of those products into one system. Instead of needing to train employees in Jive, Teams, and GoToMeeting, we can now focus efforts on a single platform for training and not have to worry about the implementation of the other services for new team members.