Gist is a rising star
August 24, 2019

Gist is a rising star

Oliver Braithwaite | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

We use Gist to fulfill our lead magnet delivery and drip feed email sequences. We also use Gist for logged in users as part of our support stack. The chat, bot, and knowledgebase features are very useful and Gist integrates with many other platforms very nicely. It's a huge benefit to be able to trigger emails or open website chat instances based on user behavior, all from one central place where our user data is stored. Gist is the user communications hub of our business.
  • Website chat.
  • Automation triggers (email, chat popup, bot).
  • Integrating email sending capability with chat support.
  • Lightbox popups need to allow images to be loaded.
  • Some bugs still need to be ironed out in the email builder.
  • Could do with more documentation around strategies and use cases showing good ways to integrate the many features of the platform.
  • Centralized user communications, saving time and money on multiple platforms.
  • Working in a single platform long-term has saved on platform transfer costs.
Gist combines the core of Intercom, Mailchimp and AWeber and the power of the combination extends the use cases by a large degree. On top of these, the knowledgebase feature and bot combine to great effect.
Gist is well suited for small to medium-sized businesses who want a complete solution at a great price. At this stage, enterprises will likely prefer to pay a premium for a more mature platform.