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Highly recommend GiveSmart for your auction management
Updated May 02, 2023

Highly recommend GiveSmart for your auction management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

Our organization is nonprofit and we use GiveSmart software for the auction fundraising at our annual Gala event. GiveSmart handles the mobile bidding (silent/live auctions, raffle, wine pull, etc), check in and check out, and paddle raises/fund a need at our event. This software has replaced our need for bid sheets and additional staff at registration and has taken away A LOT of the stress of having to manage these functions on our own. Their support staff is very helpful in helping set up your campaign and in running reports post-event.
  • Customer support.
  • Ease of use and implementation.
  • Effective for in person or virtual events.
  • Staffing changes affect continuity of service.
  • Return on investment is high.
  • Pricing is competitive.
  • Less work in long run if you use this software vs. bid sheets for your event.
We have looked at both Greater Giving and OneCause, and ultimately for what you get for the same price, this seems to be the most user-friendly and easy-to-use software. The staff is always available to help with questions. We have used GiveSmart for 7 years, and see no reason to switch.
Very easy to use and implement! User friendly for sure!
Help support is very responsive. There have been A LOT of staffing changes over the years, so it's not always clear who your contact is.
We've never had an issue with matching colors/look/logo to our brand.
We do not use add on services.

Do you think GiveSmart delivers good value for the price?

Yes

Are you happy with GiveSmart's feature set?

Yes

Did GiveSmart live up to sales and marketing promises?

Yes

Did implementation of GiveSmart go as expected?

Yes

Would you buy GiveSmart again?

Yes

We have used GiveSmart for both virtual and in-person events, and it has been highly effective. They used to send staff to assist with your events, which was extremely helpful to us, but I'm told that the pandemic has taken away this element from their service offerings. We find the software very easy to use and understand and the reporting is also user-friendly.

Using GiveSmart

3 - We use GiveSmart for our special event fundraising and development.
1 - Organization
Planning
Sales focused
  • Fundraising
  • Event Planning
  • Ease of Use
  • Hybrid events
  • Volunteer management
  • 3rd party events
  • Peer to peer fundraising
We JUST renewed our GiveSmart contract for another year.
We have been using this software since 2016, and it has made our events run more efficiently.
We are able to keep our auctions/raffles/donations organized, and the reporting functions are easy to use and implement.

Evaluating GiveSmart and Competitors

  • Ease of Use
Limit our search to only a couple of options.

GiveSmart Support

ProsCons
Quick Resolution
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
We have been using this system for 8 years, and are pretty good at troubleshooting without having to purchase premium support.
Yes - We have had user credit card numbers get mixed up. This was resolved quickly to our satisfaction.
Any time we have questions post event the customer service has been exceptional.
They are always responsive and help us figure out any issues. Most recently we had an issue with a customer being charged incorrectly and they helped us provide a refund and correct documentation.

Using GiveSmart

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reporting
  • Item and auction entry
  • guest management at the event
  • check out
Yes, but I don't use it