Gong is Great!
March 23, 2022

Gong is Great!

Jacob Summerlin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is used to reviewing calls to better analyze discussions, reconfirm challenges shared by the customer, and identify critical needs. These calls are easily sortable by the speaker, as well as where keywords are mentioned. Gong also provides the analytics around how much each attendee speaks to easily find the discussion points you're looking for. My boss also uses these recordings for employee development, and to catch up on a client prior to a next call/negotiation.
  • Providing key metrics on what is going well, as well as areas of improvement
  • Identifying keywords mentioned in a call to easily locate where specific discussions to place
  • Tying back to salesforce to easily find the associated link to update notes.
  • I think Gong is great!
  • Reviewing calls has allowed me to ask more specific questions on growth expectations I missed during the discussion, allowing me to increase revenue within the account sooner
  • I've gone back to calls to dig deeper into customer profitability and the number of transactions for a more compelling ROI discussion.
I find it very easy to access the key data that I'm looking for within Gong. This includes the percentage of audience members are speaking during the call, and the key areas of the discussion such as price, challenges, next steps, etc. This helps me hone into what the customer is looking for, and ultimately shorten my sales process.
Yes, Gong's increased visibility and actionable insight have brought more awareness to the opportunities I have to provide value throughout my discussions with clients.
Gong is the only recording/analytics tools I have used.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?


Gong is extremely useful in making sure I capture all of the client's needs and challenges following a call. It's also great in identifying areas of opportunity or improvement. I also love the ability to find calls from experienced colleagues to be able to learn from. These recordings can also be sent to clients in a number of ways.