Gong usage
Overall Satisfaction with Gong
We use Gong to capture all sales calls and virtual meetings. Pipeline management is also a key component in our usage of Gong. Call listening and transcript review are done almost daily through Gong. Feedback and coaching are also provided between managers and agents on the Gong platform. All of these actions are performed seamlessly and in a user-friendly manner, making Gong a welcome addition to our sales tools.
Pros
- Call transcription
- Automated pipeline review
- Notification
Cons
- Transcription isn't always perfect
- Could be a bit laggy loading calls (up to 24 hours)
- Call feedback and coaching time dramatically improved
- Pipeline management more concise
- Easy call record maintaining
I would say Gong has absolutely delivered advanced, relevant, and accurate AI insights that have helped our team greatly improve on pipeline management and call maintenance and feedback. The pipeline feedback is clear, concise, and most of all, effective. It gives the agent a tangible place to start and maintain his or her sales pipeline
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Comments
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