Overall Satisfaction with Gong
We use Gong to capture all sales calls and virtual meetings. Pipeline management is also a key component in our usage of Gong. Call listening and transcript review are done almost daily through Gong. Feedback and coaching are also provided between managers and agents on the Gong platform. All of these actions are performed seamlessly and in a user-friendly manner, making Gong a welcome addition to our sales tools.
- Call feedback and coaching time dramatically improved
- Pipeline management more concise
- Easy call record maintaining
The Gong operating platform and system are very intuitive and easy to learn. There was not much, if any, learning curve involved in the implementation of Gong. Tasks are done as expected and the Gong automation works flawlessly. It has become an essential daily tool here and I can't imagine the sales cycle without it.
Do you think Gong delivers good value for the price?
Are you happy with Gong's feature set?
Did Gong live up to sales and marketing promises?
Did implementation of Gong go as expected?
Would you buy Gong again?
I have found since the implementation of Gong that my sales approach has changed for the better. The functionality and seamless tie-in to Salesforce and other CRMs make this a no-brainer for any organization looking to optimize its sales processes. The very few complaints about Gong are certainly nit-picky and do not take away from the overall usefulness of the software.