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Gong usage
May 31, 2022

Gong usage

Michael Herdegen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong to capture all sales calls and virtual meetings. Pipeline management is also a key component in our usage of Gong. Call listening and transcript review are done almost daily through Gong. Feedback and coaching are also provided between managers and agents on the Gong platform. All of these actions are performed seamlessly and in a user-friendly manner, making Gong a welcome addition to our sales tools.
  • Call transcription
  • Automated pipeline review
  • Notification
  • Transcription isn't always perfect
  • Could be a bit laggy loading calls (up to 24 hours)
  • Call feedback and coaching time dramatically improved
  • Pipeline management more concise
  • Easy call record maintaining
The Gong operating platform and system are very intuitive and easy to learn. There was not much, if any, learning curve involved in the implementation of Gong. Tasks are done as expected and the Gong automation works flawlessly. It has become an essential daily tool here and I can't imagine the sales cycle without it.
I would say Gong has absolutely delivered advanced, relevant, and accurate AI insights that have helped our team greatly improve on pipeline management and call maintenance and feedback. The pipeline feedback is clear, concise, and most of all, effective. It gives the agent a tangible place to start and maintain his or her sales pipeline

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

I have found since the implementation of Gong that my sales approach has changed for the better. The functionality and seamless tie-in to Salesforce and other CRMs make this a no-brainer for any organization looking to optimize its sales processes. The very few complaints about Gong are certainly nit-picky and do not take away from the overall usefulness of the software.