Gong. Great for onboarding and continuity of a sale in the cycle.
October 11, 2022

Gong. Great for onboarding and continuity of a sale in the cycle.

Tyler Schaefering | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We utilize Gong to record our calls with prospective customers. We are then able to use this as a training tool or use it to reference conversations for continued sales cycles. This has been very beneficial to me in my sales process as well as training when I was first hired.

Pros

  • Record video with captioning
  • Reminder to follow up on accounts
  • Shows pipeline that is at risk

Cons

  • Help with pipeline building
  • assess customer engagement by facial recognition, not just verbal
  • I have been able to easily reference previous conversations and make the continuity of my sales pitches seamless
This is something that every sales rep should use. Making sure that they are keeping conversations moving forward and not getting repetitive or missing a very important verbal cue or piece of information that could be a contributor to the success of the sale. It is a very easy tool to use and navigate.
I have not used a whole lot of these insights but they are informational. Trying to assess whether it is important to know what percent of the time each person is talking is really only relevant to the circumstance at hand. If I am giving a presentation, I will have a higher percent. If it is a discovery conversation then I should have a much lower percent.
It really hasn't. This is not how we typically use Gong. We use it as a call recording platform. Not really using it for trying to learn more about the market. We should know a lot more about the market than what a platform tells us. Just my two cents.
we use SF as our CRM. This is not really like gong but it is the closest thing that we use to it. It helps us keep constant tabs on what we are doing with our customers and next steps that we need to take to move the sale along the sales cycle.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

When I was hired, being able to hear other reps sales approaches and talk tracks was very beneficial to me as I was trying to navigate my way through onboarding. This was something that I utilized daily as I was trying to grasp ahold of how to approach each sales call.

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