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A salesperson's take on Gong
March 29, 2023

A salesperson's take on Gong

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We didn't have a proper onboarding program, and they were implementing it as part of our training program - we were the first batch of salespeople to use this method of onboarding and training.
On top of that, we utilize it as quality control. It was always awkward and difficult to schedule a sales session with the managers (2 managers, 18 salespeople), so using gong allows us to get quality feedback.
  • Recommendations to improve (silence time, speaking ratio, etc.)
  • Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
  • Transcription - it has been accurate, and helps when trying to learn how to handle rejections
  • At the time, there weren't a lot of integrations yet.
  • You still need to tell users recording is in session to be GDPR friendly - wish there was a better way to do this
  • As a salesperson, it really helped me improve my manner of speech.
  • I personally shortened my time to close from 40 days to 31 days.
It's quite easy to use, and the integrations that they did have weren't too difficult to setup.
I deducted a point because it's still a foreign concept to some older customers, and it was difficult to get them to understand quickly why we were recording - that was the only "annoying" aspect of usability.
Super!
Because they track every interaction we've ever had with our customers, it was easy for me as well to take insights from my colleagues and learn from that. From my own interactions, I can revisit it to see what I've offered clients, how I've tackled rejections, and it makes points of improvements much easier to recognize.
We setup keywords that come up in the conversations - sometimes that's something as simple as COVID-19, sometimes it's bull or bear to identify market movements, and we look at it on a biweekly basis, and make sure to include what our customers are saying into what we're saying as well.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Appropriate when:
There's some kind of repetition and success formula that you're trying to find out. You have a big team, and you're trying to find something that works. Then gong will be helpful. In my experience, B2B SaaS will almost always benefit from it.

Less well suited when:
You're making big deals over a small number of very specific clients. I worked for a little bit in government and oil&gas deals, and everything in each deal varies wildly - can't see gong being that big of a help here.