Overall Satisfaction with Gong
We utilize Gong weekly for call listening and live listening for our team. I typically listen to 5 calls per week and 3 live calls per week. It allows me to coach my team and live listen to important calls to ensure were not missing an opportunity for a sale.
- Easy to use - very user friendly
- Transcripts the calls well
- Has an app to use on the go!
- Sometimes takes time before it sync's your calls from SF
- Recording the screen as well during the call but only sometimes
- Increased revenue
- Saving time on training's
- ROI achieved by saving a sale and providing education to sales representatives
Gong not only allows me to live listen to each call to help with the sale, Gong also allows my Account Executives to listen to the calls from the Sales Development Representative to qualify them. This allowed the Account Executive to get a feel for the client's personality and any hesitations not noted in their notes on the Salesforce opportunity.
If we were looking for a trend within our customer base, one way we would utilize Gong was to search key words to see how many customers are speaking upon this trend and then we could see how many times it was brought up as well.
NA - Only have used Gong
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes