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I <3 Gong!
July 13, 2023

I <3 Gong!

Nicole Drinkward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I am a post-sale Account Manager and Gong is one of my favorite tools in our toolstack! It helps me improve how I talk to customers by analyzing my conversations and tracking key words and phrases that I should be saying to help convey value to customers, build relationships, and advance my deals. I work fully remotely, so Gong is SO helpful because I'm able to listen to my team members' calls to get best practices around how they're talking to their customers and I can easily copy and paste messaging that I want to use from the transcription that Gong provides (which is also great for taking any notes I missed from my own calls!). It's also integrated with our email client, so I'm able to easily see which customers I should be following up with based on calls we've had and emails I've received to help move my deals forward.
  • Call transcription - great for note taking on my own calls or grabbing messaging from what my teammates are saying
  • Tracking engagement - tracks customer engagement across emails and calls so I know who I should be following up with to keep progressing my deals forward
  • Gong insights help me understand how my conversations rank against my teammates based on topics that leadership wants us bringing up in our calls to help retain and expand customers
  • None I can think of
  • Greater alignment across the team for sharing best practices
Super easy navigation
Gong has provided me with actionable insights as it analyzes my customer interactions across calls and emails so I know when I should be following up my customers to progress my deals forward.
I can analyze conversations that the rest of the team is having with their customers based on key words to get a better idea of what's happening in the market.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong is a super useful tool to help me improve my conversations with customers. I work fully remotely, so it's difficult to know what my teammates are doing, what decks they are using, what messaging they're using to sell value, and what questions they are asking since we're not all on a sales floor together. With Gong, I can easily listen to and get best practices from top reps on my team so replicate in my own conversations.