Experience Effortless Sales Insights with Gong
Updated January 29, 2025

Experience Effortless Sales Insights with Gong

Pooja Sarkar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong for recording our calls which is accessible to the entire organization with the Gong access: Gong automatically records and transcribes our sales calls and meetings. This helps us ensure that no important details are missed and provides a reliable source of information for future reference.
Helps with Coaching and Feedback: Managers can easily review calls and provide targeted feedback to team members. Gong’s analysis highlights areas for improvement and showcases best practices, fostering continuous improvement.

Pros

  • Call Recording and Transcription
  • Analysis and Insights
  • Coaching and Feedback

Cons

  • We can have few more customizable reporting
  • Expand the language to non-English conversations too
  • Time saving due to the summarization
  • The AI generated email follow up comes handy when sending ang follow up mails
  • The transcripts really help when meeting international clients with complicated accents
It provides automated, AI-driven insights without requiring extensive manual input. This saves users time and effort, allowing them to focus on actionable strategies rather than data entry and analysis.
The platform provides automated, AI-driven insights without requiring extensive manual input. This saves users time and effort, allowing them to focus on actionable strategies rather than data entry and analysis, detailed analytics and reporting features that are easy to understand and use, helping users to quickly identify trends, risks, and opportunities.
Detailed analytics and reporting features that are easy to understand and use the trends. For example, when we're dealing with UK clients, we have seen a low response during the summers, which helps us prepare for seasonality.
Gong does more than just recording.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

It helps me identify the misses on my calls as well as team calls, which helps in improving our pitches.
The call recording and analysis features allow the manager to review calls, highlight successful strategies, and address areas needing improvement. The ability to create call snippets for training purposes is particularly beneficial.

Gong Feature Ratings

Speech-to-Text Transcription
8
Keyword Detection
8
Sentiment Analysis
7
Speaker Diarization
7
Call Recording Playback
10
Call Summarization
7
Conversion Metrics
8
Keyword Search & Retrieval
8
Call Tagging
8
Integration with CRM Systems
5

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