The best tool in the tech stack!
August 30, 2024
The best tool in the tech stack!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We leverage Gong for a myriad of different things including onboarding/training, pipeline management and more. Of all the tools that I leverage, Gong is used the most aside from SFDC.
Gong allows me to quickly identify areas of my pipeline that are red flags by providing a range of alerts and notifications. It also provides a great visual representation of my pipeline health. Pipeline management is also a breeze in that I can update opportunities right within the deals tab. From time to time, we have reps that leave and pipeline is inherited - it happens. With Gong I can quickly get a recap of key items within an opportunity and use AI to get answers to any other questions that I have.
Gong allows me to quickly identify areas of my pipeline that are red flags by providing a range of alerts and notifications. It also provides a great visual representation of my pipeline health. Pipeline management is also a breeze in that I can update opportunities right within the deals tab. From time to time, we have reps that leave and pipeline is inherited - it happens. With Gong I can quickly get a recap of key items within an opportunity and use AI to get answers to any other questions that I have.
Pros
- Pipeline Management
- Call Analytics
- Transcripts
- AI Generated alerts and notifications
- AI and keyword search
Cons
- From an end user perspective, allowing admins to disable the ability for reps to create deal boards is a miss. A rep should always be able to have better visibility into their pipeline. I think the solution would be to always allow the creation of a deal board, but only make it visible to the end user. I've used it less since my boards were removed by admins.
- For me personally, it saves me several hours per week VS managing my pipeline in SFDC - a huge help!
Yes, they do. Their AI generated call recaps and follow up email capabilities are highly accurate and actionable - also a time saver as well.
I've been able to leverage Gong to have visibility into competitive mentions during meetings in aggregate across all calls. This allows our enablement team to focus on training around those we are seeing most in the market in the day to day. The same can be said within my personal pipeline/territory.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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