Gong Belongs in Every Inside Sales Organization's Tech Stack
September 04, 2024

Gong Belongs in Every Inside Sales Organization's Tech Stack

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong in a variety of ways from onboarding, coaching, utilizing alerts and trackers to initiative boards.

We want to make sure we are adhering to recommended best practices and quickly course correcting situations that may not be optimal.

Using some of the reporting capabilities have allowed us to measure adoption of new initiatives/products and how we are positioning such to prospects and customers.

Pros

  • AI Call Summary
  • Trackers to pick up on key initiatives
  • Insights dashboards and showing trends over time

Cons

  • Wouldn't change anything about the product
  • Better deal management
  • Better measuring of key initiatives with product rollouts
Extremely easy to use. Anyone can gain valuable insights from Gong from the first time they use the tool.
Transcripts, trackers, alerts and summaries are all usually very accurate and provide valuable insights.
Able to measure how we are positioning different products/feature pre & post trainings and allowing us to double down on certain initiatives.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Anyone that does inside sales should be utilizing Gong - from individual contributors, front-line managers, sales directors, trainers and coaching - everyone within a sales organization can make a business case for using Gong.

Gong Feature Ratings

Speech-to-Text Transcription
9
Keyword Detection
9
Sentiment Analysis
7
Speaker Diarization
8
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
9

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