Gong AI is a game changer
September 04, 2024

Gong AI is a game changer

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I use Gong AI to look at calls my team has had and then interrogate the calls for trends and issues that clients are having

Pros

  • AI
  • Voice to Text
  • Coaching

Cons

  • AI across entire client base all at once. Interrogate multiple customers calls for common themes
  • Saves time looking at interactions
  • Provides great insights
  • Allows for targeted coaching
Easy to use, easy to find what I need and quickly jump into call details when needed
The AI provides very accurate and relevant insights
Yes, by digging into calls I am able to ID trends an common issues across multiple clients

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Well suited for identifying coaching opportunities and for mitigating risk

Gong Feature Ratings

Conversation Intelligence Software Features
9.6
Speech-to-Text Transcription
9
Keyword Detection
9
Sentiment Analysis
9
Speaker Diarization
9
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
10

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