Using Gong already puts you ahead of any industry trend

I'm on the customer success side of the business where sharing customer calls internally and externally are paramount. It's easy to do so with Gong but what really separates Gong is how easily the software analyzes my calls. If I ever need to refer back to a call, Gong makes it easy to navigate to where in the conversation I need to look. The AI analysis is super accurate and makes it easy to parse through to get where I need to go when rewatching specific segments.

The transcript analysis and summarization is what I mainly use the AI for. I think it's 8/10 accurate but done well enough that it's usable and provides actionable insight. The software provides enough bullet points that will then allow you to drill deeper if needed back into the call.

In my line of business I need to keep tabs on constant customer feedback and it's not always so simple when receiving feedback on a live call. The Gong AI allows me to compare my live note taking to what the software was able to summarize for me. On more than one occasion the software was able to capture a bit of information that slipped my own note taking.