Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We use it to cover coaching and onboarding and understand better our sales process. We like the way that it transcribes the recording. We also use it to track our MEDDICC methodology, and it helps us learn more about our customers. It's a great tool, and it's always moving forward! I recommend it to every GTM team.

Pros and Cons

Pros

Transcribes meetings and identifies specific trackers.
Helps with the onboarding.
Creates an amazing library to coach people.

Cons

I think getting a live chat CS.

Return on Investment

Less time of onboarding, hence faster in getting revenue.
Reduced the amount of time of people dedicated to coaching.

Usability

We don't have to dedicate a lot of time to setting up and doing much analysis. It might be required at the beginning, but not a lot afterward.

Relevant and Accurate Insights

It does, not only for external calls but also for internal ones.

Market Trends

To understand their main pains and how much they are interacting with our competitors. For the nature of the business, we don't use it for pricing benchmarks, but it could also be used well.

Alternatives Considered

None.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

Salesforce Sales Cloud, Microsoft Teams

Likelihood to Recommend

I think that it's excellent for any company, mainly growing and scaling up start-ups. For smaller startups, it can be kind of complicated in terms of cost, but if any company could invest in it, I suggest they do it.

Gong Feature Ratings

Comments

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Great conversational analysis tool!