Very relevant tool
May 05, 2025

Very relevant tool

Arnaud Desage | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I use Gong software to record my calls and quickly get a summary of our exchanges. It allows me to easily find information and share the call summaries internally, especially with my managers. This helps me improve my skills by analyzing my conversations and receiving constructive feedback. Nice tools to use

Pros

  • Call recording
  • Recap call

Cons

  • Having the ability to search for information globally via Gong home and not at the account level
  • Avoir la possibilité de chercher au global des information via gong home et non pas au niveau du compte
  • save time
  • gain de temps
Good interface but can be improved depending on the user profile

Bonne interface mais peut etre amélioré en fonction du profil de l'utilisateur
Search for information directly from an account to know what the client's environment is

Recherche d'info directement depuis un compte pour savoir quel est l'envirionnement du client
Directly connected to add relevant information and summary

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

This is very useful during discovery sessions with customers because it avoids taking notes and therefore allows you to focus directly on the exchange with the customer. On the other hand, Gong is not necessarily relevant for identifying a lead.

C'est très utile lors de discovery avec les clients car cela évite de prendre des notes et donc de se concentrer directement sur l'échange avec le client. En revanche, Gong n'est pas forcément pertinent pour identifier un lead

This review was originally written in French and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Gong Feature Ratings

Speech-to-Text Transcription
5
Keyword Detection
7
Sentiment Analysis
2
Speaker Diarization
5
Call Recording Playback
6
Call Summarization
6
Conversion Metrics
7
Keyword Search & Retrieval
8
Call Tagging
3
Integration with CRM Systems
7

Comments

More Reviews of Gong