Impressed but with room for improvement
July 24, 2025

Impressed but with room for improvement

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

To record meetings.
Keep valuable track of meetings with client allowing to come back to them.

Also, allows you to stay up to date with meetings summary thanks to Slack integration.

Another feature that I really like is the KPIs section, it does a good job providing an overview of your performance compared with the team.

Pros

  • Meeting recording
  • KPI generation
  • Meeting summaries
  • Slack integration

Cons

  • Integration with Teams
  • Join meetings upon request (in case you forgot)
  • Reduced organization time
  • Improved my deliveries quality
it really does it, it really helps getting things recorded and they are easy to access. Their website is good enough, and the video playback has very good features and ux. You can easliy browse through the interesting part of the conversation.

nonetheless, it is not higher because sometimes it is hard to get Gong into meetings
Gong generally delivers accurate and actionable AI insights for many businesses, particularly larger sales organizations. Its strength lies in transcribing calls with high accuracy, which forms the foundation for its AI-driven analysis. Time Savings: Automated summaries, note-taking, and CRM updates reduce administrative burden, freeing up reps to focus on selling.Customer Understanding: The platform reveals common customer pain points and needs, informing product development and marketing strategies.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

To provide support in project delivery and agreements: being able to have proof of EVERY conversation with the client is really valuable to settle potential disputes.
Focus on the meetings: since someone is taking notes and generating summaries, I can focus better on the meetings.
It could improve in being easier to add to calls.

Gong Feature Ratings

Speech-to-Text Transcription
5
Keyword Detection
6
Sentiment Analysis
6
Speaker Diarization
7
Call Recording Playback
9
Call Summarization
6
Conversion Metrics
8
Keyword Search & Retrieval
7
Call Tagging
6
Integration with CRM Systems
5

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