Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We in the Sales org use Gong to have a central repository of all conversations that have taken place with customers. Gong also helps use AI to ask specific questions within an account. Gong has been invaluable for having streamlined and action-oriented conversations with customers.

Pros and Cons

Pros

Account Handovers
Minutes of meeting
Creating follow up emails after a meeting
Training of new team members

Cons

sometimes when joining a meeting where I have to invite Gong to join through its email address.

Return on Investment

Time saving
Greater internal alignment
Training

Usability

It's extremely helpful and useful, especially in the sales org. It is an extremely helpful tool for saving time, organizing next steps on an account. I can go to meetings knowing Gong will decode the meeting, perfectly transcribe, and create action items for me. Gongs UI is also extremely intutive and user friendly.

Alternatives Considered

Chorus by ZoomInfo

I think Gong is better in every measurable metric:-
1. Transcribing
2. Delivering post-call action items
3. Creating follow-up emails after calls.
4. Going over historic calls.
5. Searching an account through the last calls to find relevant details.
6. User-friendly UI/UX

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Other Software Used

Clockwise, Greenhouse, Retool

Likelihood to Recommend

when an AE brings a new account, I as a CSM can use the AI functionality to ask what were the reasons for buying our solultions, same way the Account Manager, can ask question to understand what I as a CSM have been enegaging with the account.

Gong Feature Ratings

Comments

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