Positive Experience with Gong

I use it to record meetings, understand sentiment and feedback of my clients from previous calls, reference other conversations from my organization, and use the AI tools for the transcription and summarization of the phone calls. I also use Gong to monitor the ARR and ROI of the calls that are taking place, as well as understand the contract timeline of client engagements.

Yes Gong has provided me with accurate and actionable insights that allow me to track the pipeline, associate calls and customer interacts with each deal, and allow me to reference the level of effort required to close deals of a variety of sizes. It's benefited me a lot by saving me time and allowing me to allocate that to other more important tasks.

Since I have the transcriptions, I'm able to ask the AI for summarizations on how the sentiment has shifted over time or how the conversation has adapted with changing client needs. I'm also able to index all conversations for information on one topic which has helped to associate accounts that normally would not have been.